What This Error Means

This message appears when the browser detects a potential security concern. It’s a protective measure telling the user not to proceed until the connection is confirmed safe.

Keep in mind:

  • The cause can come from either the client’s side or the server’s side.

  • In many cases, the issue is related to local device settings, browser problems, or network filtering.

Security Assurance

To give you confidence, here’s how secure our system is:

✔ Valid SSL Certificate

LodgeiT’s website uses a valid and secure certificate. You may check this through your browser’s certificate viewer.



✔ Hosted on AWS (Amazon Web Services)

Our solution is hosted on AWS—one of the world’s leading and most secure infrastructure providers.
We use both IaaS and PaaS services, with all recommended security mechanisms enabled.

✔ Encrypted Communication

All communication—between clients, frontend servers, backend servers, and databases—occurs over TLS/SSL encrypted channels.

✔ Annual Security Reviews and Certifications

  • Regular penetration tests by Intuit and third-party specialists such as Synopsys

  • ISO 27001 Certified, renewed annually, with full recertification every three years

✔ Direct Download Link Works

You can test the link directly on your browser without encountering errors:
https://go.lodgeit.net.au/cp/sign/318bd5c7efab82a682964160ac501185/download


Troubleshooting Steps for Your Client

If the error persists, please ask your client to try the following:

1. Change Internet Connection

  • Switch from Wi-Fi to mobile data or a phone hotspot

  • Try a different network to check if the error is network-related

2. Use a Different Browser

  • Chrome

  • Firefox

  • Edge

  • Safari

3. Try Incognito / Private Mode

4. Check the System Host File

On Windows, ensure this line does NOT exist:

127.0.0.1       lodgeit.net.au

Location:
C:\Windows\System32\drivers\etc\hosts

5. Ensure No Traffic-Sniffing Tools Are Running

  • Example: Fiddler
    These can interfere with secure connections.

6. Verify the Device’s Date and Time

Incorrect system time can invalidate certificate checks.

7. Temporarily Disable Antivirus Web Protection

Some antivirus programs block HTTPS traffic or perform certificate inspection.

8. Refresh DNS and Browser Cache

On Windows Command Prompt, run:

ipconfig /flushdns