Once a form was lodged and received by the ATO, LodgeiT automatically starts checking its lodgment progress status on the ATO on daily basis. You can check the lodgment status either on the form or you hover over the status on the dashboard under Finished/Lodged tab.
There are 6 possible statuses:
The forms was received by the ATO processing system and was queued to be checked by LodgeiT.
It indicates that the form successfully went through the ATO system and was received by the agency. It's currently being processed by the ATO. Please note, at this stage, the lodgment might not be showed on the ATO portal, but you don't need to worry about it. It might take up to a month for a lodgment to be processed by the agency.
If you think it takes too long you have to contact ATO directly. The Tax Practitioner Assistance Line is 13 72 86, select fast Key codes 3, 2, 1 between 8.00am and 6.00pm, Monday to Friday, excluding public holidays.
The form was successfully processed by the agency. Now you must be able to see it on ATO portal.
It indicates that the lodgment did not went through the ATO system and was lost somewhere on the ATO side. It's not the LodgeiT issue. LodgeiT will notify the person who lodged the tax return via email.
Here are the steps you should take if you see that the lodgment is missing:
- Click Refresh. The LodgeiT will check the lodgment again. If it's still missing, follow the steps below.
- Check the form's audit log if the form was actually lodged and was not Marked as Lodged. It could be done by a mistake instead of lodging the form. If you wanted to lodge the form via LodgeiT, you should unlock the form and click Lodge.
- Contact the ATO directly. You should provide them lodgment message id. You can find it on the form's audit log. The Tax Practitioner Assistance Line is 13 72 86, select fast Key codes 3, 2, 1 between 8.00am and 6.00pm, Monday to Friday, excluding public holidays.
- If the ATO didn't help, you can contact our support and we will contact them via our channel. Please note, it might take up to 2 weeks for the ATO to answer.
Usually, it indicates that LodgeiT cannot connect to the ATO and check the lodgment. You can read the error reason on the form or the dashboard.
The most common error is CMN.ATO.AUTH.011 - The client you transmitted is not associated with the agent number you supplied and cannot be authorised. In such case, you should either associate the clients with your agent number or just click Mark as processed if you are sure the lodgment was processed and you don't want to see the error.
The lodgment was cancelled by the ATO for some reason. You must contact the ATO directly. The Tax Practitioner Assistance Line is 13 72 86, select fast Key codes 3, 2, 1 between 8.00am and 6.00pm, Monday to Friday, excluding public holidays.