TABLE OF CONTENTS
How to check SBR Status
Error: "SBR is temporarily unavailable, please try it later. If the error persists, please contact our support."
User can verify SBR outages through the following link:
Status - Production Environment
See below comparison of 2 SBR report,
This image shows that SBR is having an issue/maintenance on their side and LodgeiT cannot do anything about it.
This image shows that the SBR is up and running (all in green). But, if LodgeiT is throwing an error "SBR service is temporarily unavailable.." please report to LodgeiT support immediately.
SBR Scenario and Description
AS.001 Submit. Relates to the submission process involved in Australia's Single Touch Payroll (STP) system, which is designed to streamline payroll reporting to the Australian Taxation Office (ATO). submission typically refers to the initial reporting of payroll data, including salaries, wages, and superannuation contributions, directly to the ATO at each pay event
PAYEVNT.003 Submit. Refers to the process of submitting a specific payroll event message under Australia's Single Touch Payroll (STP) system. Employers must ensure that their submissions meet all ATO standards to avoid errors or rejections. Common issues include invalid tax file numbers or incorrect employee details
Heartbeat. Often refers to a regular signal sent between systems or components to indicate that they are functioning correctly. In the context of SBR, this could imply a mechanism for ensuring that the SBR-enabled software is actively communicating with government systems, confirming that submissions are being processed and that the software is operational.