Team "Owner and Admin" can reset Two-Factor Authentication for team members in case they lost an access to their phone or authenticator.
Click here on how to see "Team" access
Reset Two-Factor/Login
Select Gear wheel > Team
Search the team member that you want to reset.
Scroll through the part of "Two-Factor Authentication", and press "Reset Two Factor Authentication"
and confirm -
Then, the 'Member' will be able to set up two-factor authentication next time they sign in.
Steps that 'Member" should follow:
1. Download the app - https://help.lodgeit.net.au/support/solutions/articles/60000609495-turn-on-2-step-authentication-via-authenticator-app#Download-the-App
2. Scan the QR Code
3. Enter the generated code
Related guides:
Download Authenticator App for your mobile phone and machine