Team "Owner and Admin" can reset Two-Factor Authentication for team members in case they lost an access to their phone or authenticator. 

Click here on how to see "Team" access


Reset Two-Factor/Login


Select Gear wheel > Team 


Search the team member that you want to reset.

Scroll through the part of "Two-Factor Authentication", and press "Reset Two Factor Authentication"

and confirm -


Then, the 'Member' will be able to set up two-factor authentication next time they sign in.


Steps that 'Member" should follow:

1. Download the app - https://help.lodgeit.net.au/support/solutions/articles/60000609495-turn-on-2-step-authentication-via-authenticator-app#Download-the-App

2. Scan the QR Code 

3. Enter the generated code


 

Related guides:

Download Authenticator App for your mobile phone and machine