One of the reasons why similar cases occur is that user has different emails they've signed up with to LodgeiT and other email they're using in QBO. In other words user has 2 LodgeiT accounts with different emails and one of them is connected to Intuit.
To resolve the issue, please follow the below instruction:
1. Sign in to LodgeiT with Intuit account.
2. Go to LodgeiT account settings and remove linked (connected) Intuit account.
3. Sign out from LodgeiT
4. Sign in to LodgeiT with another account having different email.
5. Go to LodgeiT account settings and connect the required Intuit account.
6. Switch to the proper organisation (firm/practice) in LodgeiT.
If it didn't help and still experience any difficulties please make a screenshot or recording of what exactly happening so we can investigate every specific case.