If a team member loses access to their phone or authenticator app, Owners or Admins can reset their Two-Factor Authentication so they can set it up again. Click here on how to see "Team" access

Steps for Owners/Admins to Reset 2FA:

  1. Click the Admin icon and 2FA Reset
  2. Fill the required details: 


Steps the Team Member Must Follow After Reset:

  1. Download an Authenticator app  (such as Microsoft Authenticator or Google Authenticator) or SMS code
  2. When next signing into LodgeiT, scan the provided QR code using their authenticator app.Enter the 6-digit code generated by the app to complete the setup.

Related guide: Download Authenticator App for your mobile phone and machine

Note: There is a limit of 5 attempts to enter the correct 2FA code. If this limit is reached, the account will be locked for 10 minutes before trying again.