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Two-factor authentication (2FA) is a required extra layer of security to your LodgeiT account. With 2FA, you have to log in with your username and password and provide another form of authentication that only you know or have access to. It keeps your LodgeiT account and your organization more secure.

Authenticator app

An authenticator app is a software application that generates a form of two-factor authentication (2FA) codes using a time-based one-time password algorithm (TOTP).

We recommend using one of the following apps that support secure backup of authentication codes in the cloud and restore them if your device is lost.

Set up 2FA when signing up

  1. Download an authenticator app of your choice to your phone or desktop.
  2. Under "Scan QR code by your authenticator app", do one of the following:
    • Scan the QR code with your mobile device's app. After scanning, the app displays a six-digit code that you can enter.
  • If you can't scan the QR code, click Show the secret key to see a code, the TOTP secret, that you can manually enter in your authenticator app instead.

   3. The authenticator app saves your account and generates a new authentication code every 30 seconds. On LodgeiT, type the code into the field under "Enter the 6-digit code generated by your app" and click Confirm.

Note: There is limitation of 5 attempts to 2nd factor and the counter increases every time when user fills incorrect password or request for sms message. Once the limit is reached the account is locking for 10 minutes, after that user could try to sign in again.


Set up or change 2FA once signed in

  1. Download an authenticator app of your choice to your phone or desktop.
  2. Go to your personal account settings page.

    3. Scroll to the "Two-Factor Authentication" section and click Setup Authenticator.

    4. Under "Scan QR code", do one of the following:

  • Scan the QR code with your mobile device's app. After scanning, the app displays a six-digit code that you can enter.
  • If you can't scan the QR code, click Show the secret key to see a code, the TOTP secret, that you can manually enter in your authenticator app instead.

    5. The authenticator app saves your account and generates a new authentication code every 60 seconds. On LodgeiT, type  the code into the field under "Enter generated code" and click Confirm.

Set up 2FA on multiple devices

You can set up the authenticator on as many devices as you want, but you must configure them all at the same time using one QR code. During the setup process, you can scan the QR code with multiple devices and, in the case of desktops, use the secret key.

Reset 2FA

If you lose access to your device with the authenticator app, you can reset your 2FA using one of the following options.

Reset 2FA via a colleague

Contact one of your colleagues who has Owner or Administrator access to your organisation and ask them to follow these steps:

  1. Go to the Team page.
  2. On the Team page click on your profile.
  3. Scroll to the "Two-Factor Authentication" section and click Reset Two-Factor Authentication.

Once your 2FA is reset, sign in into LodgeiT and follow these steps to setup 2FA.

Reset via LodgeiT support

Send a request to LodgeiT Support Team to reset your 2FA and provide the following details:

  1. Email address registered with LodgeiT.
  2. ABN of your organisation in LodgeiT.
  3. Last 6 digits of the TFN of your organisation in LodgeiT or one of your client's that you've added via your LodgeiT account.

Once your 2FA is reset, sign in into LodgeiT and follow these steps to setup 2FA.