We recommend our users to use an Authenticator app since SMS code only works in the country where the SMS is issued. If you prefer to travel you won’t be able to receive the SMS code.

TABLE OF CONTENTS

Set up "Authenticator" app as your account security login

Reconfigure your account to use an authenticator app instead of SMS messages.

1. Go to "Account"

2. Scroll to the bottom of the page and select "Setup Authenticator"

3. Follow the steps provided on the page

       3.1 Download the app that was mentioned. (see below procedure - Downloading App) 3.2 Scan QR Code 3.3 Enter the generated code

Download the App

For this example "LastPass Authenticator" used as an authenticator. (You may use other application)

1. Download the app to your Mobile handset.

2. Once you've successfully downloaded the app, you can now log-in to Lodgeit using the given code from the said app.

LodgeIT will remember authentication code for 30 days. 

There is only one limitation: if you close a browser and it doesn't reopen the previously opened tabs it will erase LodgeiT cookies and you will be required to enter the authentication code again. Learn more.

Time out Issue

Log back-in after Time out.

Is any of the following happening ?

a. You are closing your browser 

b. Your machine is going to sleep?

You will get timed out after about 6 hours of inactivity & need password only re-entry. Watch this video on how to re-access/get back in.

Note that all PLS/SBR providers have to adhere to the same security protocols. i.e. timeout/2FA renewal.

Checking Chrome Settings

Privacy and Security -> Site Settings -> Cookies -> Keep local data only until you quit your browser.