Error: Lodgement is missing on ATO

Solution: Press "Re fresh Status" button to update the form

Also, please check the portal if this form has been recorded as "Lodged", if yes, kindly press "Mark as Processed" through the form.


- Check the ABN and TFN if correct?

- In such cases when form was lodged under invalid TFN, contact the exceptions area of the ATO (Phone Number: 1300 146 094, fast key code 103#) to resolve this situation.

- Notification: "Amendment received before original return lodged" - Please contact ATO, describe them the case (lodgment under invalid TFN - then lodgment of amendment with valid TFN) and ask if they need any other details from agent to process the lodgment.

In case of a failure in ATO systems, forms get stuck in Lodging. In rare instances, techs have had to revert forms from Lodging to "To Lodge". In even more rare instances, a form will "Error" and be rejected by ATO systems. Moreover, if there is a system issue, it tends to impact all users simultaneously across the platform.