Error: The client you transmitted is not associated with the agent number you supplied and cannot be authorised. 

TABLE OF CONTENTS


Illustration 1: Client not in the ATO

Please check your client list on the ATO portal if the client with error is still recorded there as your client? Because this error will not show, if this client is in your ATO portal before lodging the return.  


Illustration 2: The client is listed in your ATO portal, but an error persists.

Check if the ABN and TFN client is valid. 

If ABN or TFN is invalid, please check on ATO portal the status of the lodged form. If it's not lodged, please contact ATO to get the instructions, if they can fix the TFN and ABN of lodged form online.

Note, LodgeiT never changes user's data or forms automatically, only users can do that manually .  Also, LodgeiT doesn't have the permission to access ATO agent's client list, therefore lodgment cannot affect contact.


If you want us to contact the ATO,  please let us know, but it will take a week or 2.

Kindly provide the following:

1. Printscreen of the form, make sure URL is captured.

2. Client name/org

3. ABN

Illustration 3: Status "Lodged-Error" and how to "Refresh" the Form

Below form shows that it was lodged and processed according to ATO services. In order to refresh the status in LodgeiT dashboard, 

Press "Refresh" link. The status will then be updated in a while.

Illustration 4: Form shows as "Lodged" via ATO

If the form shows as "lodged" via the ATO record, please press "Mark as processed" via LodgeiT.


Illustration 5 : Form not showing "Lodged" via ATO

If the form is not showing as "Lodged/Processed" via the ATO, please let us know. We will investigate and check this with the ATO. Kindly provide the following:

1. Printscreen of the form "Audit Trail"

2. Client name/org

3. ABN

4. Printscreen of form status via ATO