Please check the following -

a. That the client is in your ATO Portal & you have permission to lodge on their behalf

b. That the ABN & TFN are recorded correctly in LodgeiT

c. That the ABN has not been cancelled. If it has, please remove it from LodgeiT.

d. Possibly there is a Branch Code. If so, attempt to replace 001 with 002 at Settings -> General.

e. If it's your first lodgement, check your Tax Agent details  e.g. Tax/BAS agent number


In the instance of that, the error corresponds with CMN.ATO.AS.EM024, Access to the activity statement is not available. This may be due to:

- you are not authorised to have access
- the record is restricted
- the ABN you have provided is not recognised by the Tax Office
- the TFN you have provided is not acceptable
- or your proof of identity is not accepted

To check that these details are correct, contact the Tax Office on 1300 139 373. You will need to supply the following information: name, address, TFN or ABN, account or client account number (if applicable), and the activity statement period"

There could be varied reasons of why the issue occurs. Usually in such cases ATO fixes the problem by re-issuing new Activity Statement.