Please do as follow:

1. Check the client with given TFN IS in their portal.

2. That the TFN IS active.

3. That NO form was lodged previously with FINAL marked on it.

4. That the name in LodgeiT is EXACTLY the same as name in Portal.

Failing this, send a printscreen of the page showing the error and include the URL.  - support@lodgeit.net.au