Error: CMN.ATO.IITR.EM0013 Surname does not match ATO records.

Solution: 

Example 1

Update client "Settings" via LodgeiT . Make sure details are match exactly with the ATO portal client details.


Example 2

The validation error "CMN.ATO.IITR.EM0013" says "Surname does not match ATO records".


Due to client settings and tax return data the details of this entity are following:
  • First name: Abi
  • Last name: Raul
However due to ATO services the client details are:
  • No first name
  • Last name: ABI RAUL

Please see following suggestions how to resolve the issue:

  • If the client's first name is Abit and last name is Raul it's necessary to update data on ATO, then lodge the form.
  • Else, if the client has no first name but has only last name, please unlock the form, set both first name and last name the same as ABI RAUL, then re-open the form and lodge.