Overview

If you notice that a client's address or phone number changes unexpectedly when updating their contact details in LodgeiT, this may be caused by your browser's autofill feature or a third-party password manager or form-filling extension.

These tools can automatically populate multiple fields using previously saved personal information. As a result, selecting an address suggestion may also overwrite the client's existing phone number.

What Can Cause This?

The following browser features and extensions may contribute to this behaviour:

1. Google Chrome – Addresses and more

Chrome can store personal information, including names, addresses, email addresses and phone numbers.

When you select a saved address suggestion, Chrome may automatically populate several fields on the form, including the phone number.

2. Password Managers

Password management tools such as:

  • 1Password

  • Bitwarden

  • LastPass

  • Dashlane

  • RoboForm

These tools may automatically fill in saved personal details, including names, addresses and phone numbers. Their behaviour depends on their individual settings and how they are configured.

3. Other Autofill or Form-Filling Extensions

Other browser extensions may also populate form fields using saved information or predefined rules. Some extensions can automatically fill in forms when a page is opened.

How Could This Happen?

For example, the following sequence may explain why a client's phone number was unexpectedly changed:

  1. You opened Contacts in LodgeiT, where the client's existing phone number was already displayed.

  2. You started entering or updating the client's address.

  3. Your browser displayed a saved address suggestion.

  4. You selected the suggested address.

  5. The browser automatically populated the address and may have also replaced the existing phone number with the number saved in that browser profile.

  6. You reviewed the address and clicked Save, without noticing that the phone number had also changed.

How to Prevent This

If you do not want your browser or extensions to automatically populate contact details, consider the following:

For Google Chrome:

  1. Open Google Chrome.

  2. Click the three-dot menu in the upper-right corner.

  3. Go to Settings.

  4. Select Autofill and passwords.

  5. Open Addresses and more.

  6. Turn off Save and fill addresses.

For Password Managers and Other Extensions:

  1. Check whether you have any password managers or autofill extensions installed.

  2. Review their autofill settings.

  3. Disable automatic form filling or exclude LodgeiT from autofill, if the option is available.

Important Reminder

Before saving any changes to a client's contact details in LodgeiT, always review both the address and phone number fields to ensure that the information is correct.

Please note: This behaviour is most likely related to your browser's autofill settings or an installed extension, rather than an automatic change initiated by LodgeiT.