Prompt:
What does this prompt mean?
If you encounter the prompt CMN.ATO.AS.EM98062, please note that this is not an error generated by LodgeiT.
This message originates from the ATO system during processing.
Is this a LodgeiT issue?
No.
The prompt is not caused by LodgeiT and does not indicate a system fault on our end.
What should you do next?
If you believe the amount calculated by the ATO is incorrect and the matter requires urgent attention, you will need to:
Contact the Australian Taxation Office (ATO) directly.
Provide them with the relevant form details and reference number.
Request clarification or correction of the calculated amount.
The ATO will be able to review and resolve the issue from their side.
LodgeiT team can also help raise the ticket to ATO, but usually it will take 1 week or 2 weeks for them to give a response to us.
Kindly provide the following info (as applicable):
For Advisors (Tax Agent):
1. Advisor’s TAN and ABN.
2. Client’s TFN/ABN.
3. The lodgments message id. The user can find it in form’s audit log.
For Business Owners (non-agent):
1. Their ABN and TFN.
2. The lodgments message id. The user can find it in form’s audit log.
