Question: What will you do if you in case you have lodged a tax form with wrong taxable period?
Answer: Please see example below:
--> Scenario: A CTR 2023 tax form was successfully lodged to ATO with wrong taxable period starting 01/06/2023 and period ending 30/06/2024. The correct tax form used should be CTR 2024 with validity period of 01/07/2023 to 30/06/2024.
When you lodge the correct tax form CTR 2024, then you will encounter the ATO error "CMN.ATO.GEN.DUPLICATE.ENTRY", since the validity period of this tax latest form is overlapping the preceding CTR 2023 tax form.
Solution to Resolve the issue:
Since the original CTR 2023 form has been "Lodged", you will need to contact the ATO and ask them to delete the incorrect lodgement. Another option is that LodgeiT can also send them a message, but it usually takes 1-2 weeks, thus we advise our users to contact ATO thru phone for fast transaction and resolution of the problem.
If you want us to contact the ATO, please provide the following (based on your entity type : if you are an "Agent" or Business Owner":
For Advisors (Tax Agent)
1. Date of lodgement
2. Printscreen of ATO form status
3. Advisor’s TAN and ABN.
4. Client’s TFN/ABN.
5. The lodgments message id. The user can find it in form’s audit log.
For Business Owners
1. Date of lodgement
2. Printscreen of ATO form status
3. Their ABN and TFN.
4. The lodgments message id. The user can find it in form’s audit log.
