Prompt: CMN.ATO.AS.EM61009


Guidance: User should contact ATO first, so that you have a quick resolution about the issue.

The details for the contact centre are:

  • Tax Practitioner Assistance Line is 13 72 86, select fast Key codes 3, 2, 1 between 8.00am and 6.00pm, Monday to Friday, excluding public holidays.
  • Individual Assistance Line is 13 28 61, select fast Keys 4, 3 between 8am to 6pm, Monday to Friday, excluding public holidays.
  • Business Info Line is, 13 28 66, between 8am to 6pm, Monday to Friday, excluding public holidays.

. Then, if contacting the ATO will not helped resolving the issue, then send us the following details below and we will create an ATO ticket. Usually, response from ATO will take a week or 2:


Information you will need to provide:
  • Tax File Number (TFN)
  • Entity Name
  • Australian Business Number (ABN)
  • Agent details (such as TAN and ABN)
  • Lodgment identifier from audit trail and the date of failed lodgment (see below)image