Lodgeit shows these messages while you activate the QuickBooks ProAdvisor benefit, keep it running or renew it. Find the message you see and follow what to do. In the messages, … stands for your plan, tier, organisation or QuickBooks company name. For the full steps, see Activate Lodgeit with the QuickBooks ProAdvisor program and Renew, reactivate or change your QuickBooks ProAdvisor plan.

In this article

Messages when you activate

Message What to do
… already exists in LodgeiT, but you don't have an access to it. You must ask your colleagues to send you an invitation. Your QuickBooks practice file is already connected to a Lodgeit organisation, and the account you signed in with is not a member of it. Usually a colleague set it up, or you used a different email before. Sign in with the Lodgeit account that has access, or ask the organisation owner to invite you. If you cannot tell who that is, contact support with the organisation name from the message.
You already have an active subscription. You must cancel it in order to activate the QuickBooks ProAdvisor … subscription. The organisation has a paid Lodgeit plan. Read switch from a paid plan to QuickBooks ProAdvisor, cancel the paid plan, then select Activate in QuickBooks again.
The subscription for the … is already in use by another organisation. Please check that you are connected to the correct LodgeiT organisation. This QuickBooks practice file has already activated the benefit for another Lodgeit organisation. Switch to that organisation. To move the benefit, see the benefit went to the wrong organisation.
You cannot activate the QuickBooks ProAdvisor benefits as the selected QuickBooks file is connected to a client. Please remove the connection and try it again. The QuickBooks file you chose is connected to one of your clients in Lodgeit. If it is a client's file, start again and choose your practice file. If it is your practice file, open that client, remove the connection on its Settings > Import page, then select Activate in QuickBooks again.
In order to activate the QuickBooks ProAdvisor benefits the selected QuickBooks file must have an Accountant feature. The file you chose is not a QuickBooks Online Accountant practice file. Start again and choose your practice file.
To activate the QuickBooks ProAdvisor benefits, please ensure your practice type is set as Tax Agent or BAS Agent. In Lodgeit, go to Settings > General, set Practice Type to Tax Agent or BAS Agent, and save. Then select Activate in QuickBooks again.
You are not eligible for a free subscription or discount under QuickBooks ProAdvisor program. Intuit did not return a ProAdvisor membership for this QuickBooks login. Check that you joined the program, that your tier shows on the Benefits tab in QuickBooks, and that you signed in with the login that holds the membership. Then try again.
You are not eligible for a free subscription or discount. Intuit returned a ProAdvisor tier that has no Lodgeit offer. Contact support and include your tier.
The subscription plan QuickBooks ProAdvisor Silver has already been used once and no longer available to subscribe or renew. The Silver benefit gives 12 months once and has been used. Move to a higher ProAdvisor tier, or choose a paid Lodgeit plan.
You cannot use QuickBooks ProAdvisor benefits under a franchisee licence. The benefit is not available for franchisee organisations.

Messages about deactivation and renewal

One connection keeps the benefit

Your practice organisation must stay connected to the QuickBooks Online Accountant practice file you activated with. If the connection expires or you replace it with Xero or a client's file, Lodgeit deactivates the plan after 24 hours.

Message What to do
Your QuickBooks ProAdvisor … subscription will be deactivated in … Lodgeit cannot reach your practice file. Reconnect it before the time runs out. See fix a deactivation warning.
Your QuickBooks ProAdvisor … subscription has been deactivated. To reactivate your subscription, please ensure that your QuickBooks Online Accountant connection is active… Reconnect your practice file as for the warning above. This restores the plan if it has not passed its end date.
Your QuickBooks ProAdvisor … subscription has been deactivated. Please contact our support for details. Lodgeit stopped the plan for a reason other than the QuickBooks connection. Contact support.
Your subscription has expired. To continue using LodgeiT, renew it here. Reconnect if needed, then renew the expired plan.
You don't have an active QuickBooks ProAdvisor connection to check your benefits. Please connect it here and try it again. Your practice organisation has no working QuickBooks connection. Reconnect your practice file, then try again.
Your subscription QuickBooks ProAdvisor … has been cancelled as you are no longer eligible for it under QuickBooks ProAdvisor program. Intuit no longer lists this QuickBooks login as a ProAdvisor. Check your membership on the Benefits tab in QuickBooks, or choose a paid Lodgeit plan.
You have to buy lodgment credits in order to lodge this form. The organisation has no lodgements left for this form. See Lodgeit asks me to buy lodgment credits.

Messages when you reconnect QuickBooks

Message What to do
The QuickBooks connection is expired. Click here to reconnect. Select here and sign in to QuickBooks again. See if the connection has expired.
You've chosen the wrong organisation. You must connect to '…' or you can connect to another organisation on the Settings page. You chose a different company while reconnecting. Choose the company named in the message. If that is not your practice file, disconnect it and connect your practice file.
The connection between … and … seems to be wrong. Lodgeit asks you to confirm the company. If the QuickBooks company named is your practice file, select It's correct, let's continue. If not, select Choose another company.

Messages that need no action

Message What it means
The QuickBooks ProAdvisor … subscription has been successfully activated. The benefit is active. The Billing page shows your tier and expiry date.
Your QuickBooks ProAdvisor … subscription plan has been changed to QuickBooks ProAdvisor … Intuit moved you to a different tier and Lodgeit changed your plan to match. If you moved to a lower tier and need more lodgements, earn ProAdvisor points for a higher tier or buy extra lodgements on the Billing page.
You already have an active QuickBooks ProAdvisor … subscription plan. The plan for your current tier is already active.
You already have an active coming subscription. Your next plan period is already set up, so there is nothing to renew.

If your message is not listed

If you see a different message, or the steps above do not help, contact support and include:

  • a screenshot of the message;
  • the email you sign in to Lodgeit with;
  • the name of your Lodgeit organisation;
  • your ProAdvisor tier;
  • your QuickBooks Company ID.

Common questions

My practice keeps its own books in Xero. How do I keep the benefit?

Keep your practice organisation connected to your QuickBooks practice file, and prepare your practice's own returns from Xero through a separate client record. See use Xero for your own practice on the ProAdvisor plan.

The benefit was activated for the wrong organisation. What do I do?

You cannot move the benefit yourself. See the benefit went to the wrong organisation for what to send to support.