Known Error Codes
The SBR.GEN.AUTH.006 error typically indicates that the Australian Taxation Office (ATO) cannot authenticate the software connection for the entity bei...
Fri, 19 Jun, 2026 at 6:52 AM
SBR.GEN.AUTH.008 - Your nomination with the online (cloud) software provider does not contain the correct Software. Ensure you have a MyGovID prior to atte...
Mon, 19 Jan, 2026 at 1:27 PM
1. Press "Other" , then "Losses" 2. Scroll to #13 Losses Information 3. Question: "Are you required to lodge losses schedule ...
Thu, 2 May, 2024 at 12:51 PM
CMN.ATO.CTR.428352 - International Dealings schedule required 1.Make sure to remove/delete "0" in any line items. 2.Make sure that item 29 Und...
Tue, 14 May, 2024 at 11:21 AM
1. Open the Company tax return form 2. Select the tab "Company", then press "Yes" for the question "Has the name changed since ...
Tue, 14 May, 2024 at 11:28 AM
Error: Issue This error occurs when the BSB number entered in the tax return cannot be validated against the Australian Taxation Office (ATO) master list...
Wed, 24 Jun, 2026 at 7:54 AM
Errors: CMN.ATO.GEN.410214 - Address Line 1 must be present CMN.ATO.GEN.430245 - Suburb/Town/City must be present in an address CMN.ATO.GEN.434147 - St...
Fri, 1 Mar, 2024 at 9:19 AM
Error: Australian Residency start date and Australian residency end date must be provided. Solution: You have to report the residency "start date...
Mon, 17 Feb, 2025 at 3:26 PM
Press "Income" then "Interest" Click the worksheet and update - Choose from the dropdown and select "Country of residen...
Thu, 30 Jan, 2025 at 7:48 AM
Form: Individual Tax Return Solution: This can be resolved via Income type in Payment Summary - Press and update the worksheet - Note: Validatio...
Thu, 19 Sep, 2024 at 1:16 PM