Known Error Codes

SBR.GEN.AUTH.006
The SBR.GEN.AUTH.006 error typically indicates that the Australian Taxation Office (ATO) cannot authenticate the software connection for the entity bei...
Fri, 19 Jun, 2026 at 6:52 AM
SBR.GEN.AUTH.008
SBR.GEN.AUTH.008 - Your nomination with the online (cloud) software provider does not contain the correct Software. Ensure you have a MyGovID prior to atte...
Mon, 19 Jan, 2026 at 1:27 PM
CMN.ATO.CTR.428099
1. Press "Other" , then "Losses" 2. Scroll to #13 Losses Information 3. Question: "Are you required to lodge losses schedule ...
Thu, 2 May, 2024 at 12:51 PM
CMN.ATO.CTR.428352
CMN.ATO.CTR.428352 - International Dealings schedule required 1.Make sure to remove/delete "0" in any line items. 2.Make sure that item 29 Und...
Tue, 14 May, 2024 at 11:21 AM
CMN.ATO.CTR.428019 Previous name without either ARBN or ACN
1. Open the Company tax return form 2.  Select the tab "Company", then press "Yes" for the question "Has the name changed since ...
Tue, 14 May, 2024 at 11:28 AM
CMN.ATO.IITR.EM0054 - Invalid BSB Number
Error:  Issue This error occurs when the BSB number entered in the tax return cannot be validated against the Australian Taxation Office (ATO) master list...
Wed, 24 Jun, 2026 at 7:54 AM
Dividends and Interest - Address error code
Errors: CMN.ATO.GEN.410214 - Address Line 1 must be present CMN.ATO.GEN.430245 - Suburb/Town/City must be present in an address CMN.ATO.GEN.434147 - St...
Fri, 1 Mar, 2024 at 9:19 AM
CMN.ATO.IITR.730270
Error: Australian Residency start date and Australian residency end date must be provided. Solution: You have to report the residency  "start date...
Mon, 17 Feb, 2025 at 3:26 PM
CMN.ATO.IITR.730378 / CMN.ATO.730434
Press "Income" then "Interest" Click the worksheet and update - Choose from the dropdown and select  "Country of residen...
Thu, 30 Jan, 2025 at 7:48 AM
CMN.ATO.IITR.000254
Form: Individual Tax Return Solution: This can be resolved via Income type in Payment Summary - Press and update the worksheet - Note:  Validatio...
Thu, 19 Sep, 2024 at 1:16 PM