Known Error Codes

CMN.ATO.IITR.730359 - Foreign income tax offset amount is incorrect
Error: Solution: This error condition is mandatory for ATO. In order to resolve this user should enter foreign tax offset in one of the corresponding wor...
Thu, 15 Oct, 2020 at 9:54 AM
Error: In order to send E-signature request for this documents the client must have at least one relationship with Trustee."
Error: "In order to send E-signature request for this documents the client must have at least one relationship with Trustee."  Solution: In case...
Mon, 16 Oct, 2023 at 1:50 PM
CMN.ATO.CGTS.402157
Error: CMN.ATO.CGTS.402157 Solution: Make sure to set up the "Type"
Fri, 6 Nov, 2020 at 7:58 AM
Error: E- Total adjustable values at end income year cannot be negative
Error: E- Total adjustable values at end income year cannot be negative Solution: Please make sure that all accounts are classified correctly. We im...
Fri, 27 Nov, 2020 at 11:32 AM
Error: The GrossPayment field is required
Error: The GrossPayment field is required Solution: 1. delete any worksheet or figures via "Business" tab if irrelevant. 2. Once worksheet/...
Mon, 30 Nov, 2020 at 10:31 AM
CMN.ATO.IITR.310018
Error: CMN.ATO.IITR.310018 - Incomplete main business name and address details  Solution: Error message says that both address and business name must be fi...
Wed, 2 Dec, 2020 at 7:15 AM
CMN.ATO.IITR.310026
Error: CMN.ATO.IITR.310026 – Primary production and/or Non-primary production deferred losses amount required More A Business loss code of 8 has been entere...
Fri, 15 Nov, 2024 at 8:46 AM
Error: CMN.ATO.CTR.430018
Solution: Make sure to activate "Depreciation" Copy the amount from "Depreciation > Item F (deduction for decline in value)"...
Tue, 21 Nov, 2023 at 2:14 PM
CMN.ATO.IDS.440558
Error:  Solution: If user clicks on the validation error, it will point to the field with the error. In this case user has to answer ‘Yes’ for at lea...
Thu, 10 Dec, 2020 at 6:13 AM
CMN.ATO.IITR.00023 (action code required)
Solution:  Please open the trust and add the code as seen in the screens below - 
Mon, 14 Dec, 2020 at 6:25 AM