Known Error Codes

CMN.ATO.INCDTLS.000381 and CMN.ATO.INCDTLS.000391
Error:  CMN.ATO.INCDTLS.000381 - Non-primary production net income from trust amount details are incomplete. CMN.ATO.INCDTLS.000391 - Trust credits from i...
Fri, 25 Apr, 2025 at 12:42 PM
CMN.ATO.TRT.432618 and CMN.ATO.TRT.432307
Validation Error Codes: Scenario 1: There is an overall trust loss of $900, Non-Primary Income of -3,500 (business loss), Divided Franked Distribution of...
Wed, 14 Jan, 2026 at 6:57 PM
CMN.ATO.IITR.210034 - Tax Claim code (s) against the same Private Health Insurance policy are incorrect
Error Code: CMN.ATO.IITR.210034 - Tax Claim code (s) against the same Private Health Insurance policy are incorrect Guidance: Tax claim code must be the ...
Thu, 1 May, 2025 at 1:49 PM
Address Line 1 is required
Prompt: Address Line 1 is required. Address Locality is required. Address Post Code is required. Address State is required. Guidance: Please try to cl...
Fri, 2 May, 2025 at 10:57 AM
SBR.GEN.FAULT.FAULTFROMAGENCY
Prompt: Error "SBR.GEN.FAULT.FAULTFROMAGENCY" – Unknown agency or service Guidance: This is an ATO issue, usually happens on weekends. Please try...
Tue, 23 Sep, 2025 at 11:58 AM
CMN.ATO.INCDTLS.000384
Error: CMN.ATO.INCDTLS.000384 Franked Distribution from trust amounts details are incomplete. Guidance: Add zero via "Franked Distributions F...
Wed, 14 May, 2025 at 10:33 AM
CMN.ATO.IITR.730407
Error: CMN.ATO.IITR.730407  - Share of net income from trust must be provided.  Guidance: Remove variables via Primary Productions
Wed, 14 May, 2025 at 10:37 AM
CMN.ATO.IITR.300110
Error: CMN.ATO.IITR.300110 Gross Interest amount is invalid. Guidance: Interest income should be filled if interest deductions are presented. This is re...
Wed, 14 May, 2025 at 11:53 AM
CMN.ATO.INCDTLS.000008
ERROR: SOLUTION: Go to Income>Payg tab and click the click the name of the Salary or wages schedule (Dummy Company in the example below). Inside the Sa...
Fri, 16 May, 2025 at 11:01 AM
CMN.ATO.PTR.W00050
Prompt: CMN.ATO.PTR.W00050 - Depreciation Expenses is required.  Guidance: If depreciation is irrelevant, please turn it off via Manage section (untick t...
Tue, 27 May, 2025 at 7:14 AM