Known Error Codes

CMN.ATO.INCDTLS.000381 and CMN.ATO.INCDTLS.000391
Error:  CMN.ATO.INCDTLS.000381 - Non-primary production net income from trust amount details are incomplete. CMN.ATO.INCDTLS.000391 - Trust credits from i...
Fri, 25 Apr, 2025 at 12:42 PM
CMN.ATO.TRT.432618
Remove the zero digits in Franking Credit line item in the Beneficiary Worksheet (item 58) and then input zero in Franked Distribution (Item U). Also ...
Fri, 25 Apr, 2025 at 8:01 AM
CMN.ATO.IITR.210034 - Tax Claim code (s) against the same Private Health Insurance policy are incorrect
Error Code: CMN.ATO.IITR.210034 - Tax Claim code (s) against the same Private Health Insurance policy are incorrect Guidance: Tax claim code must be the ...
Thu, 1 May, 2025 at 1:49 PM
Address Line 1 is required
Prompt: Address Line 1 is required. Address Locality is required. Address Post Code is required. Address State is required. Guidance: Please try to cl...
Fri, 2 May, 2025 at 10:57 AM
SBR.GEN.FAULT.UNKNOWNSERVICE - Unknown agency or service
Prompt: Error "SBR.GEN.FAULT.UNKNOWNSERVICE – Unknown agency or service" Guidance: This is an ATO issue, usually happens on weekends. Please try ...
Tue, 13 May, 2025 at 12:24 PM
CMN.ATO.INCDTLS.000384
Error: CMN.ATO.INCDTLS.000384 Franked Distribution from trust amounts details are incomplete. Guidance: Add zero via "Franked Distributions F...
Wed, 14 May, 2025 at 10:33 AM
CMN.ATO.IITR.730407
Error: CMN.ATO.IITR.730407  - Share of net income from trust must be provided.  Guidance: Remove variables via Primary Productions
Wed, 14 May, 2025 at 10:37 AM
CMN.ATO.IITR.300110
Error: CMN.ATO.IITR.300110 Gross Interest amount is invalid. Guidance: Interest income should be filled if interest deductions are presented. This is re...
Wed, 14 May, 2025 at 11:53 AM
CMN.ATO.INCDTLS.000008
ERROR: SOLUTION: Go to Income>Payg tab and click the click the name of the Salary or wages schedule (Dummy Company in the example below). Inside the Sa...
Fri, 16 May, 2025 at 11:01 AM
CMN.ATO.PTR.W00050
Prompt: CMN.ATO.PTR.W00050 - Depreciation Expenses is required.  Guidance: If depreciation is irrelevant, please turn it off via Manage section (untick t...
Tue, 27 May, 2025 at 7:14 AM