Known Error Codes
Error Prompt: Solution: Go to "Income > Trusts" section. Click the name of the trust to open the trust income schedule. Input zero "0&...
Thu, 5 Mar, 2026 at 11:00 AM
Error: LGT.GEN.ERR.0000005 – The tax agent phone, email and address are required. What this error means: This error appears when the system cannot find c...
Mon, 9 Feb, 2026 at 10:43 AM
Error: CMN.ATO.AS.EM92025 Suggested Solution: This issue often occur when ATO servers are congested or on time out during the submission process. Please...
Wed, 11 Feb, 2026 at 5:07 PM
Prompt: What does this prompt mean? If you encounter the prompt CMN.ATO.AS.EM98062, please note that this is not an error generated by LodgeiT. This m...
Fri, 13 Feb, 2026 at 7:05 AM
Error Prompt: CMN.ATO.IITR.730094 Suggested Solution: Go to Income > Managed Fund section and open each of the managed fund schedules to input the amo...
Fri, 20 Feb, 2026 at 10:19 AM
Error Prompt: CMN.ATO.IITR.000605 Suggested Solution: Go to Label M2 of the "Medicare" section, under "Private health insurance policy deta...
Fri, 20 Feb, 2026 at 2:07 PM
Error Prompt: CMN.ATO.INCDTLS.000383 Suggested Solution: Go to "Income > Trust> section and click the name of the Trust to open the trust works...
Tue, 24 Feb, 2026 at 10:44 AM
Error Prompt: CMN.ATO.IITR.310034 - Personal Services Income (PSI) amount or Gross payments subject to FRW amount required Suggested Solution: Solution...
Tue, 3 Mar, 2026 at 3:56 PM
Prompt error: S - Purchases and other costs cannot be negative. Suggested resolution: This error notification "S - Purchases and other costs cannot...
Wed, 4 Mar, 2026 at 3:28 PM
Error Prompt: CMN.ATO.CTR.428371 - Check other refundable credits including film tax offset in calculation statement Suggested Solution: To resolve the ...
Thu, 5 Mar, 2026 at 10:25 AM