Known Error Codes

Error: The client you transmitted is not associated with the agent number
Error: Asnwer: Can you check the ATO portal if you can see your own ATO account inside the correct TAN number?
Fri, 9 Sep, 2022 at 10:49 AM
CMN.ATO.AS.EM0001
Error: CMN.ATO.AS.EM0001 Answer: This is an ATO error. Possibly, they restrict creating amendment for this BAS. We have 2 options here: 1. You may contac...
Tue, 15 Aug, 2023 at 11:58 AM
Error: Uh oh, there's a connection problem
Error:  Solution:  1. Please try to connect in "Incognito" browser mode, in Google Chrome browser it can be opened by hotkey combination "C...
Fri, 20 Oct, 2023 at 9:42 AM
CMN.ATO.GEN.DUPLICATE.ENTRY
Error: CMN.ATO.GEN.DUPLICATE.ENTRY Answer: This is ATO side validation.  Please kindly check if you can see the form is lodged on ATO portal, if yes, kind...
Tue, 26 Mar, 2024 at 12:37 PM
CMN.ATO.IITR.EM0070
Error: Remarks: It can be other data in interest worksheet that does not match ATO records.   Solution: 1. Make sure that the form is not in "l...
Tue, 18 Jul, 2023 at 9:26 AM
CMN.ATO.RNTLPRPTY.000107
Error: Your share of rental is incorrect. When Your share of rental income is provided, the amount must not exceed (total) Rental income. Solution: Pleas...
Thu, 24 Nov, 2022 at 8:32 AM
How to Add or Change "Preferred Trustee or Director Contact Details" for SMSFAR
Question:  Answer: To Add, update the "Relationship" tab and make sure to add "Trustee" It will automatically inject to the form...
Mon, 10 Oct, 2022 at 7:37 AM
Error: CMN.ATO.GEN.0002
Mon, 5 Dec, 2022 at 7:24 AM
CMN.ATO.SMSFAR.436349
Error: CMN.ATO.SMSFAR.436349 - Total Asutralian and Overseas assets and member entitlements must be greater than zero unless the fund has been wound up. ...
Tue, 17 Jan, 2023 at 11:18 AM
CMN.ATO.AS.EM005
Error: CMN.ATO.AS.EM005 - T1 is a mandatory field. Solution:  Enter "0" in T1 under PAYGI tab.
Tue, 28 Feb, 2023 at 8:17 AM