Known Error Codes

CMN.ATO.INCDTLS.000120
Error: At least one Salary or Wages payment summary amount must be provided.  Solution: Please try to check via Income > PAYG tab if there is any work...
Mon, 3 Jul, 2023 at 7:09 AM
CMN.ATO.CUDTL.EM61047
Error: CMN.ATO.CUDTL.EM61047 - User permission is insufficient. Solution: This is an ATO error, check on the ATO portal if you have a permissions for the c...
Tue, 5 Mar, 2024 at 12:42 PM
CMN.ATO.IITR.000247
Error: Tax witheld - voluntary agreement is incorrect Answer: Should either enter tax withheld greater than $0 or remove entire row (do not record it). Tho...
Tue, 29 Aug, 2023 at 2:45 PM
CMN.ATO.CTR.428376 (old form)
Error: CMN.ATO.CTR.428376 - Trading Account items are present without cost of sales. Include Cost of Sales to clear error Solution:  Input an amount in ...
Tue, 12 Sep, 2023 at 1:14 PM
CMN.ATO.CTR.428136 (old form)
Error: CMN.ATO.CTR.428136 Solution:   leave the Tax Losses Deducted field blank:
Tue, 12 Sep, 2023 at 1:20 PM
CMN.ATO.RDTIS.438214 - Part D - Aggregated Turnover
Error: Reporting Entity - Annual Turnover must be supplied. Tax Form: Company Tax Return Solution: It says - Reporting entity - Annual turnover must be su...
Thu, 14 Sep, 2023 at 11:50 AM
CMN.ATO.IITR.300039
Error: Business loss activity Solution: Check  the "Personal Services Income (PSI)" and "Business Income & Expenses" tab if you h...
Thu, 14 Sep, 2023 at 12:08 PM
CMN.ATO.IITR.311054
Error: CMN.ATO.IITR.311054 - Depreciation expenses and Total amount of other deductions against personal service income incorrect Solution: The amount i...
Tue, 26 Sep, 2023 at 7:14 AM
CMN.ATO.GEN.500143
Error: Given name must contain at least one alphabetical character Solution: Please check if the Public Officer name in page 1 of the form is correct...
Thu, 19 Oct, 2023 at 7:28 AM
CMN.ATO.TRT.432288
Error: CMN.ATO.TRT.432288 TFN trailing number must be in the range 1 to 49. Solution: Update via "Beneficiary" Worksheet
Thu, 19 Oct, 2023 at 1:15 PM