Known Error Codes

CMN.ATO.CTR.428313
Error: CMN.ATO.CTR.428313 Solution: According to error if foreign tax offset is filled, then Gross foreign income and net foreign income should be filled...
Mon, 13 Dec, 2021 at 9:48 AM
Dangerous Request
Error: "A potentially dangerous request." Answer: The issue occurs because of installed browser extension (plugin) 3CX phone. It automatically mo...
Mon, 20 Dec, 2021 at 7:34 AM
Error Code 50137
Error:  Solution: According to ATO troubleshooting article https://www.ato.gov.au/general/online-services/technical-support/troubleshooting-for-businesses-...
Mon, 20 Dec, 2021 at 7:46 AM
CMN.ATO.GEN.EM0019
Error: Solution:  The amendment cannot be lodged because of following reasons: 1. Original tax return has been lodged by paper (not electronic way) or...
Tue, 1 Feb, 2022 at 7:18 AM
LGT.GEN.ERR.0000009
Error:  Solution: Please fix client's reference. Need to navigate to client's setting via provided link "Tax Payer Contact Details Settings&q...
Wed, 16 Feb, 2022 at 8:06 AM
Error: Lodgement is missing on ATO
Error: Lodgement is missing on ATO Solution: Press "Refresh Status" button to update the form Please check the portal if this form has be...
Thu, 10 Aug, 2023 at 1:06 PM
Error: "We could not process your request due to malformed syntax"
Error: "We could not process your request due to malformed syntax", when trying to delete a form  Answer:  Regarding the issue of forms delete...
Thu, 7 Apr, 2022 at 8:46 AM
CMN.ATO.IITR.730411
Error: CMN.ATO.IITR.730411 - Early stage investor - Current year tax offset amount must be provided.  Solution: Try to activate “Offsets” section.
Thu, 7 Apr, 2022 at 9:23 AM
B - Closing stock cannot be negative
Error:  Answer: Closing stock amount should be positive. This is mandatory for ATO. User can adjust it by adding new line item with positive amount.
Tue, 17 May, 2022 at 8:15 AM
"Amendment received before original return lodged"
Question: I lodged an amendment and creat a new form with the Right TFN Number. Answer: Please contact ATO, describe them the case (lodgment under invalid ...
Tue, 17 May, 2022 at 9:02 AM