Account and Security

Reset Password
1. Please check you are on the correct Lodgeit URL which is https://go.lodgeit.net.au/signin 2. Try to click "Forgot password" from your sign-in ...
Tue, 29 Sep, 2026 at 12:20 PM
Unable to download tax form / Your connection is not private
What This Error Means This message appears when the browser detects a potential security concern. It’s a protective measure telling the user not to proc...
Tue, 29 Sep, 2026 at 12:20 PM
Authentication and Captcha
CAPTCHA plays a very important role in authentication and online security. It helps protect systems from automated abuse while keeping access available to r...
Wed, 18 Feb, 2026 at 6:54 AM
How to see who archived a client?
Case: How to see who archived a client? Guidance: Select "Gear Wheel" > Organisational Log Or you can also do export, if you can&...
Tue, 14 Apr, 2026 at 2:17 PM
Using Multiple Tax Agent Number (TAN)
To determine whether you need to use one Agent Number or separate as a firm/new Lodgeit account, consider the following guidelines: 1. Using One Agent Numb...
Tue, 29 Sep, 2026 at 12:20 PM
Authenticator Code Not Received
If you are having trouble signing in to Lodgeit because your Authenticator verification code is not working or appears to be incorrect, the issue may be rel...
Tue, 29 Sep, 2026 at 12:20 PM