Known Error Codes

CMN.ATO.IITR.730221
Error: CMN.ATO.IITR.730221 - Other rental deductions amount is incorrect  Solution: Check the Rental Schedule, ie share percentage. Below example will show...
Sat, 6 Nov, 2021 at 3:36 PM
CMN.ATO.GEN.500126
Error: CMN.ATO.GEN.500126 Solution: Please try to complete the details from your Client's Setting's, ie Date of Birth, etc. If issue still persi...
Wed, 17 Nov, 2021 at 8:31 AM
CMN.ATO.IITR.310003
Error: CMN.ATO.IITR.310003 Answer: You have set  ITR Type to “Short”. This means only dividends are allowed in the form, but there are other data. You sh...
Wed, 8 Dec, 2021 at 8:13 AM
CMN.ATO.CTR.428313
Error: CMN.ATO.CTR.428313 Solution: According to error if foreign tax offset is filled, then Gross foreign income and net foreign income should be filled...
Mon, 13 Dec, 2021 at 9:48 AM
Dangerous Request
Error: "A potentially dangerous request." Answer: The issue occurs because of installed browser extension (plugin) 3CX phone. It automatically mo...
Mon, 20 Dec, 2021 at 7:34 AM
Error Code 50137
Error:  Solution: According to ATO troubleshooting article https://www.ato.gov.au/general/online-services/technical-support/troubleshooting-for-businesses-...
Mon, 20 Dec, 2021 at 7:46 AM
CMN.ATO.GEN.EM0019
Error: Solution:  The amendment cannot be lodged because of following reasons: 1. Original tax return has been lodged by paper (not electronic way) or...
Tue, 1 Feb, 2022 at 7:18 AM
LGT.GEN.ERR.0000009
Error:  Solution: Please fix client's reference. Need to navigate to client's setting via provided link "Tax Payer Contact Details Settings&q...
Wed, 16 Feb, 2022 at 8:06 AM
Error: Lodgement is missing on ATO
Error: Lodgement is missing on ATO Solution: Press "Refresh Status" button to update the form Please check the portal if this form has be...
Thu, 10 Aug, 2023 at 1:06 PM
Error: "We could not process your request due to malformed syntax"
Error: "We could not process your request due to malformed syntax", when trying to delete a form  Answer:  Regarding the issue of forms delete...
Thu, 7 Apr, 2022 at 8:46 AM